Monday, December 21, 2015
What to do when the phone stops ringing....
For some of you the phone has stopped ringing altogether...dead silence. "What am I going to do?" you ask yourself and me as well....
Market, market, market and then market some more. In the dead times this is what you should be doing especially if you are full time traveling notary/CSA and want to keep it that way. Most people I speak with don't want to work an 9-5 and many of you told me that they would rather 'die' then go back to that same old 9-5 routine. :) I understand completely. We all love the freedom and independence that the notary profession gives us. And even though our lifestyles are unique the flexibility of a traveling notary is usually there for all of us. (Which would account for its popularity, I assume)
You cannot sit on your laurels and think because you have paid advertising in place that that is all you need to be successful. With interest rates starting to climb and applications for loans significantly down signings are beginning to dwindle. If you are in an area where there are no state restrictions on travel fees then you need to think about general notary work. Get out there to those convalescent facilities, hotels, hospitals, etc. have a card or flyer to give them. You may offer them a referral fee or perhaps you want to offer a discount on services. Hand out flyers and/or business cards to everyone. Make sure you have a website and be sure to link it to all the places that you advertise. Call ALL the companies that you have previously worked for and let them know you are thinking of them and are still available for all of their notary needs.
And last but not least. Make sure all your listings/advertising is up to date and current with all the services you provide I personally take Paypal and credit cards. This is an added benefit to potential clients. Also list any credentials you may have.
These are just a few suggestions. If you have more then please comment and share.
Until the next time!
Be safe!
~Carmen
Sunday, January 6, 2013
Look I know the signing services provide a service and it is hard work but come on....It's almost 2013. Where did some of these folks come from? What is wrong with certain companies that hire us? They have all these rules and demands. Don't answer your phone in a closing. Don't call the borrower before you go, the appointment is all set. Then you get here then the borrowers didn't have a clue that you were coming. In fact sometimes they don't even know the loan is ready to be closed. Then they have the nerve to offer a whooping fee of 70.00 for printing, faxing back, travel and time. And whats with all the last minute cancellations? (After I have turned away several other jobs that may have went through) Who pays for this? But what is even more unsettling is that some of you are taking these 70.00 jobs. At this rate believe me you are working for FREE.
I mean lets face it, everything is going up but our pay. Gas, paper ink, advertising, etc. But the fees are constantly going down. I was doing signings for 75.00 over 6 years ago. Today some of these signing companies are offering even less than that (and they want more duties from you) and it costs us way more to operate but they still are insisting we take lower pay.
Now I'll be first to say that it is your business and you are calling the shots, and making all the decisions for what best for your business. And it may sound as if I too am telling you what to do. But, I just don't see how anyone can make a decent living taking this type of low paying work. I think that if you crunch the numbers you'd see that you are more likely than not operating at a loss. I truly believe that if we collectively stand our ground and refuse these low paying jobs it would make it better for all of us. But unfortunately, this probably will happen. There is always someone that will take these jobs regardless of what I or anyone else tells them. Some feel that they need the work so badly that 'some' work is better than 'no' work.
Personally, I want to work smarter not harder. As most of you all know I believe in making what I am worth. Remember that without us most of these loans WOULDN't get closed. Now, before anybody starts up, I am NOT talking about price fixing. I am talking about getting paid a fair amount that matches the work being performed. Many service orientated businesses have guideline as to what to charge and they are pretty close to others that are of the same profession.. If we don't stop and think about the effect of what we do not only has on us but on others and this profession ....very soon it wont even be worth the effort.
Until next time! Be safe!
~Carmen
Friday, March 9, 2012
A Notary gets dragged into court!
I love it that you guys share your stories and/or experiences with me. I feel that not only are they interesting they need to be told. They also serve to educate all of us of whats happening out here and also make us think. This is one of those stories. I was speaking with one of our long standing notaries about their renewal and some other matters which led him to tell me this story which I feel it is very important, because although through no fault of the notary we need to remember to do our jobs to the best of our ability and to always be on the lookout for fraud.
It seems that this notary had received a summons to court and had been going to trial for the past few days and he was not at all pleased. I cant believe it because as far as I know it it not that often a notary gets called into court. At least for me it is something that I don’t hear about too often.
It seems that a loan signing assignment had been given to him which he completed with no problems but it had turned out many months later that the person that had appeared before him and the person that had signed the loan documents was not the true borrower named on the documentation nor was it his property. The culprit was the son. So, I guess it is safe to say, the son desperately needed money for god knows what and had initiated a loan in his fathers name using the father’s property using his fathers name. I thought to myself “What kind of person does this”? Did the son actually think he was going to get away with it? I mean the note would possibly be changing as well and some of the other things like maybe the lender, etc. What did he think his father would not notice? DId he think he wouldn’t get caught??? or did he even care.
I guess for some folks desperate times calls for desperate measures. So now our notary had to spend precious time for which he wasn’t compensated for in court because of someone else’s crime. The notary was required to produce his journal and had to ID the son as the one who had impersonated his father.
I asked the notary how the ID looked he said it was not a fake as far as he knew. He told me that nothing was out of the ordinary. And the signing went smooth.
Now, the notary did absolutely nothing wrong in this case and it was out of his control but it got me to be thinking that sometimes we can become too comfortable in our job and our duties.. So the moral of this story is that we need to be paying attention at all times because there there is always somebody out here trying to pull a fast one….check those id’s carefully and document everything in your journal. And if your state doesn’t require you to keep a journal then you should. It may save you a whole lot of trouble if a ‘situation’ should ever arrive. The notary had his journal and all of the proof that he needed so he was in the clear.
Be Safe
Carmen
I love it that you guys share your stories and/or experiences with me. I feel that not only are they interesting they need to be told. They also serve to educate all of us of whats happening out here and also make us think. This is one of those stories. I was speaking with one of our long standing notaries about their renewal and some other matters which led him to tell me this story which I feel it is very important, because although through no fault of the notary we need to remember to do our jobs to the best of our ability and to always be on the lookout for fraud.
It seems that this notary had received a summons to court and had been going to trial for the past few days and he was not at all pleased. I cant believe it because as far as I know it it not that often a notary gets called into court. At least for me it is something that I don’t hear about too often.
It seems that a loan signing assignment had been given to him which he completed with no problems but it had turned out many months later that the person that had appeared before him and the person that had signed the loan documents was not the true borrower named on the documentation nor was it his property. The culprit was the son. So, I guess it is safe to say, the son desperately needed money for god knows what and had initiated a loan in his fathers name using the father’s property using his fathers name. I thought to myself “What kind of person does this”? Did the son actually think he was going to get away with it? I mean the note would possibly be changing as well and some of the other things like maybe the lender, etc. What did he think his father would not notice? DId he think he wouldn’t get caught??? or did he even care.
I guess for some folks desperate times calls for desperate measures. So now our notary had to spend precious time for which he wasn’t compensated for in court because of someone else’s crime. The notary was required to produce his journal and had to ID the son as the one who had impersonated his father.
I asked the notary how the ID looked he said it was not a fake as far as he knew. He told me that nothing was out of the ordinary. And the signing went smooth.
Now, the notary did absolutely nothing wrong in this case and it was out of his control but it got me to be thinking that sometimes we can become too comfortable in our job and our duties.. So the moral of this story is that we need to be paying attention at all times because there there is always somebody out here trying to pull a fast one….check those id’s carefully and document everything in your journal. And if your state doesn’t require you to keep a journal then you should. It may save you a whole lot of trouble if a ‘situation’ should ever arrive. The notary had his journal and all of the proof that he needed so he was in the clear.
Be Safe
Carmen
Death and The Notary
I have heard that it it best to get some things done sooner rather than later but this one takes it to another level….
Some borrowers won’t let even a death in the family stop them from a refinance transaction. I had a notary that received a job from one of his trusty signing companies. He confirmed everything and prepared his documents. On the day of the signing he received a last minute call stating that the borrower had a death in the family but they were going to proceed with the closing at the agreed upon time.
So, our notary arrived at the house as scheduled not only to find that there indeed was a death; the female borrower had sadly lost her mother. It was apparent that she was distraught and he could see that she had been crying, but she insisted that she wanted to proceed anyway. So our notary pulled out the tools of the trade and got ID’s logged in and proceeded to start to pass the docs down the assembly line for signature and initials. However about ever two or so docs the door bell would ring a family member and/or friend would start to come bearing food, gifts of condolence. So as the visitors would come the female borrower would stop the signing and get up go to the door greet her quests as they came to pay their respects. They would offer their sympathy and condolences and then tears would begin to flow again. ANd she would come back to the signing table and begin to sign again. Needless to say this went on for over two hours. Boy, all I can say is the signing agent on this one was a trooper. It seems that the motivator for this borrower to sign no matter what was a 30 year fixed at 3.8 or so. I guess who could blame her. Life does goes on….
So It seems a great interest rate no matter what the circumstances (good or bad) will never stop some borrowers from signing loan docs.
Until next time!
Be safe!
Some borrowers won’t let even a death in the family stop them from a refinance transaction. I had a notary that received a job from one of his trusty signing companies. He confirmed everything and prepared his documents. On the day of the signing he received a last minute call stating that the borrower had a death in the family but they were going to proceed with the closing at the agreed upon time.
So, our notary arrived at the house as scheduled not only to find that there indeed was a death; the female borrower had sadly lost her mother. It was apparent that she was distraught and he could see that she had been crying, but she insisted that she wanted to proceed anyway. So our notary pulled out the tools of the trade and got ID’s logged in and proceeded to start to pass the docs down the assembly line for signature and initials. However about ever two or so docs the door bell would ring a family member and/or friend would start to come bearing food, gifts of condolence. So as the visitors would come the female borrower would stop the signing and get up go to the door greet her quests as they came to pay their respects. They would offer their sympathy and condolences and then tears would begin to flow again. ANd she would come back to the signing table and begin to sign again. Needless to say this went on for over two hours. Boy, all I can say is the signing agent on this one was a trooper. It seems that the motivator for this borrower to sign no matter what was a 30 year fixed at 3.8 or so. I guess who could blame her. Life does goes on….
So It seems a great interest rate no matter what the circumstances (good or bad) will never stop some borrowers from signing loan docs.
Until next time!
Be safe!
Friday, January 27, 2012
More on ID's
I love it that you guys share your stories and/or experiences with me. I feel that not only are they interesting they need to be told, serve to educate all of us of whats happening out here and also make us think. This is one of those stories. I was speaking with one of our long standing notaries about their renewal and some other matters which led him to tell me this story which I feel it very important because although no fault of the notary we need to remember to do our jobs to the best of our ability. To always be on the lookout for fraud.
It seems that this notary had received a summons to court and had been going to trial for the past few days and he was not at all pleased. I cant believe it because as far as I know it rare. It seems that a loan signing assignment had been given to him which he completed with no problems but it had turned out many months later that the person that had appeared before him and the person that had signed the loan documents was not the true borrower named on the documentation nor was it his property. The culprit was the son. So, I guess it is safe to say, the son desperately needed money for god knows what and had initiated a loan in his fathers name using the fathers property using his fathers name. I thought to myself “What kind of person does this”? Did the son actually think he was going to get away with it? I mean the note would possibly be changing as well and some of the other things like maybe the lender, etc. What did he think his father would not notice? DId he think he wouldn’t get caught??? or did he even care. I guess for some folks desperate times calls for desperate measures. So now our notary had to spend precious time for which he wasn’t compensated for in court because of someone else’s crime. The notary was required to produce his journal and had to ID the son as the one who had impersonated his father.
I asked the notary how the ID looked he said it was not a fake as far as he knew. He told me that nothing was out of the ordinary. And the signing went smooth.
Now the notary did absolutely nothing wrong in this case and it was out of his control but it got me to be thinking that sometimes we can become too comfortable in our job and our duties.. So the moral of this story is that we need to be paying attention at all times because there there is always somebody out here trying to pull a fast one….check those id’s carefully and document everything in your journal. And if your state doesn’t require you to keep a journal then you should. It may save you a whole lot of trouble if a ‘situation’ should ever arrive. The notary had his journal and all of the proof that he needed so he was in the clear.
It seems that this notary had received a summons to court and had been going to trial for the past few days and he was not at all pleased. I cant believe it because as far as I know it rare. It seems that a loan signing assignment had been given to him which he completed with no problems but it had turned out many months later that the person that had appeared before him and the person that had signed the loan documents was not the true borrower named on the documentation nor was it his property. The culprit was the son. So, I guess it is safe to say, the son desperately needed money for god knows what and had initiated a loan in his fathers name using the fathers property using his fathers name. I thought to myself “What kind of person does this”? Did the son actually think he was going to get away with it? I mean the note would possibly be changing as well and some of the other things like maybe the lender, etc. What did he think his father would not notice? DId he think he wouldn’t get caught??? or did he even care. I guess for some folks desperate times calls for desperate measures. So now our notary had to spend precious time for which he wasn’t compensated for in court because of someone else’s crime. The notary was required to produce his journal and had to ID the son as the one who had impersonated his father.
I asked the notary how the ID looked he said it was not a fake as far as he knew. He told me that nothing was out of the ordinary. And the signing went smooth.
Now the notary did absolutely nothing wrong in this case and it was out of his control but it got me to be thinking that sometimes we can become too comfortable in our job and our duties.. So the moral of this story is that we need to be paying attention at all times because there there is always somebody out here trying to pull a fast one….check those id’s carefully and document everything in your journal. And if your state doesn’t require you to keep a journal then you should. It may save you a whole lot of trouble if a ‘situation’ should ever arrive. The notary had his journal and all of the proof that he needed so he was in the clear.
The Husband and the Stolen License
A few years back when I was working full time as a signing agent. I was called by LSI to do a loan signing scheduled for the following day. I proceeded to make contact with the borrowers and confirmed time and place. There were 3 borrower’s. The mother, her son and his wife. I made sure that all three would be present for the closing and I was assured that they would be. As planned, I met with them the following day at our scheduled time and the mother and the son were present. I hadn’t seen the wife as yet but assumed she was in the other room and would appear shortly. The son gave me 3 ID’s. One for each of them and they were all current. I set up shop and proceeded to write the identifications in my notary journal. I got everything logged in and then I told the son and mother that we were ready. I asked how soon would the wife of the son be joining us. The mother looked dumbfounded. The son immediately spoke up and said that his wife was a notary in California just like me and that she had given him ‘permission’ to sign for her. I said “Excuse me! Are you serious” I continued by telling him “And If your wife was a notary as you say she would know that that is fraud and totally not allowed under any circumstances to have another sign for someone that is not present.’ He told me that was not what his wife had told him I informed him again that the wife HAD to be present or there was no signing would be take place. I asked him for the wife’s phone number so I could call her. And to my shock and disbelief, he stated that he didn’t have it…I thought to my self that although I couldn’t quite place it something was terribly wrong here. I excused my self and went outside and I called the title company immediately and they said to pack it up and they would try to get in touch with the wife and get back to me with a new signing date.
So as requested, I packed it up and went back to my office. This whole thing was so very odd to me. And I will admit it was troubling. I began to search through the paperwork, I looked at the 1003 no luck and just by accident on some junk doc’s I found a couple of numbers for her jotted down in the corners. I then proceeded to call her. I introduced myself and began to tell her about the loan and what had happened at her husbands and mother-in laws home. But guess what! She had NO IDEA of what I was talking about. You could tell that she didn’t really believe me either. It was obvious that she had no clue that there had been an appointment earlier and that they were refinancing without her. (Turns out that this was the mothers house and she had many years ago graciously put all of their names on it, in case something happened to her). She (the missing wife) told me that she had had no communication with her husband for a couple of weeks and that they were separated and she had made it clear to him that she was planning on a divorce. I went on to tell her that her soon to be ex had given me her ID and told her what he had said about him signing her name for her. She told me that was impossible and that I couldn’t have had her ID because she had lost it and had applied for a new one. So I told her that I had held somebody’s id with her name on it in my hands. I then began describing the picture I saw and then I read her the details from the license (because remember I had written it in my notary journal; that journal can be a life saver). I had even remembered her hair color. It was her alright. As as you can guess there were many expletives on her part regarding that soon to be ex-husband of hers. Now she knew where her ID was. Sheesh!!
Come to find out he had stolen it from her when they last met. He hadn’t paid any child support in months. And she and I after talking a bit surmised that he didn’t want to involve his mothers house in their divorce drama for fear that she would want a share of the house in the divorce. So he had took the Id and thought he could persuade me (or whomever the notary was going to be) into letting him sign for her. Ummm, Isn’t this what they call pre meditation….LOL. He had it all worked out. What we couldn’t surmise was was his mother part of the plan. My gut feeling is no but we will never know. And BTW, (the wife) was not even a notary!
The wife turned out to be was a very good woman. She didn’t want to take her husbands mothers family home. She said after all this was her 3 children’s grandmother. She said that she would sign the paperwork and gave me the times she was available for the next few days. I told her I had to call title and discuss it with them because I knew they would most likely do a re-draw and get back to her. So I called them and let them know that I had found her and they would talk to the son and mother and set a new time. A day passed and title called me back stating that the son had requested that they use a different notary. And LSI let them know that that was NOT going to happen. They were sending the same notary and if they refused no loan. It’s nice when a title company sands up for you!!
In closing, I went back about 2 days later with new doc’s with all 3 parties present this time around and although it was a little awkward and there was allot of tension in the room, all went well considering.
Until the next one, take care and be safe out there.
So as requested, I packed it up and went back to my office. This whole thing was so very odd to me. And I will admit it was troubling. I began to search through the paperwork, I looked at the 1003 no luck and just by accident on some junk doc’s I found a couple of numbers for her jotted down in the corners. I then proceeded to call her. I introduced myself and began to tell her about the loan and what had happened at her husbands and mother-in laws home. But guess what! She had NO IDEA of what I was talking about. You could tell that she didn’t really believe me either. It was obvious that she had no clue that there had been an appointment earlier and that they were refinancing without her. (Turns out that this was the mothers house and she had many years ago graciously put all of their names on it, in case something happened to her). She (the missing wife) told me that she had had no communication with her husband for a couple of weeks and that they were separated and she had made it clear to him that she was planning on a divorce. I went on to tell her that her soon to be ex had given me her ID and told her what he had said about him signing her name for her. She told me that was impossible and that I couldn’t have had her ID because she had lost it and had applied for a new one. So I told her that I had held somebody’s id with her name on it in my hands. I then began describing the picture I saw and then I read her the details from the license (because remember I had written it in my notary journal; that journal can be a life saver). I had even remembered her hair color. It was her alright. As as you can guess there were many expletives on her part regarding that soon to be ex-husband of hers. Now she knew where her ID was. Sheesh!!
Come to find out he had stolen it from her when they last met. He hadn’t paid any child support in months. And she and I after talking a bit surmised that he didn’t want to involve his mothers house in their divorce drama for fear that she would want a share of the house in the divorce. So he had took the Id and thought he could persuade me (or whomever the notary was going to be) into letting him sign for her. Ummm, Isn’t this what they call pre meditation….LOL. He had it all worked out. What we couldn’t surmise was was his mother part of the plan. My gut feeling is no but we will never know. And BTW, (the wife) was not even a notary!
The wife turned out to be was a very good woman. She didn’t want to take her husbands mothers family home. She said after all this was her 3 children’s grandmother. She said that she would sign the paperwork and gave me the times she was available for the next few days. I told her I had to call title and discuss it with them because I knew they would most likely do a re-draw and get back to her. So I called them and let them know that I had found her and they would talk to the son and mother and set a new time. A day passed and title called me back stating that the son had requested that they use a different notary. And LSI let them know that that was NOT going to happen. They were sending the same notary and if they refused no loan. It’s nice when a title company sands up for you!!
In closing, I went back about 2 days later with new doc’s with all 3 parties present this time around and although it was a little awkward and there was allot of tension in the room, all went well considering.
Until the next one, take care and be safe out there.
Tuesday, September 27, 2011
Notary is pushed off Stairs by Borrower!!!!
Well, I thought I had heard it all. I hear allot of wonderful, interesting tales here at 123 from our members. Some are entertaining and funny while others are very sad and depressing. This, unfortunately is one of these stories and unfortunately it is the worst to date. It is nothing short of horrendous and shameful. Although I have her permission to tell her story, I promised her I would not reveal her or the area she lives in. So here we go…
This particular notary who is female took a signing from a signing company, she confirmed her appointment, prepared her docs and met her borrower at the the specified time. As she went through the documents, he saw that his interest rate was 1/2 percent more than he had been told. He then became enraged. He requested (using vulgarity) that she leave his home immediately. She packed up her things up and prepared to leave the premises. As she proceeded to the door the borrower followed, continuing to rant and rave using foul language incessantly. He was VERY angry with this 1/2 of a percent increase that nobody had bothered to inform him of (sadly, a story we all are familiar with and have heard many times) and, to top it to make matters even worse off, the loan officer had not been in contact with him and had been unreachable for several days.
So, as she walked out of the door onto his front porch there were 4 steps to go down to the walkway that would lead to her car… But, before she could take that first step — with the force of both of his hands on her shoulders he pushed her down and off the porch. She went flying off the porch, and by the grace of God she somehow pivoted her body onto the grass instead of his cemented walkway that was directly in front of her but unfortunately in trying to break her fall she broke her left wrist. In disbelief and shock she just laid there. The borrower went back into the house and shut and locked his door. However, fortunately for her, the borrower’s neighbor who was mowing his lawn at the time witnessed the whole thing. He called out to his wife to call the police and the paramedics and he came to her aid and sat with her until they arrived. (A knight in shining armor). The paramedics attended to her and after the police got the story from both the notary and the neighbor one of the officers went to the door of the borrower , rang the bell and the borrower did not answer. At that point the officer yelled out to him to open the door or else. He did eventually open the door, and then was immediately handcuffed and placed under arrest and was put in the back of the police car.
Now folks get this — as the paramedics worked on our notary to prepare her for the trip to the hospital and the police filled out their report the borrower (hand cuffed in the back seat of the police car) was still ranting and raving non stop with vulgarities that they (the police and paramedics) needed to get this you know what off his grass and property. One of the police officers obviously fed up with this behavior as well as the noise went over to the borrower and told him that he needed to shut up and slammed the car door. He then asked the neighbor if this behavior was characteristic of this man. The neighbor and the wife just looked at each other and nodded yes… I just cant believe this man and his behavior, I am still in awe of all of it.
The paramedics said that if she had fallen onto the concrete instead of the grass she would have broken both wrists and god knows what else in the process. All things considered she was lucky-it could have been way worse.
She ended up staying in the hospital of 4-5 days instead of the day and half she was originally told due to an infection she developed in her wrist.
Now it is 1 month later and she is finally back to work. She is healing well I asked her how she felt about her career now (she is a full time signing agent) and if she felt like giving it up…and she said no way. She says she loves her job and knew this was just something that happened. Kudos to her! She and DA have filled charges and he has 3 counts against him and there will be a civil suit as well. I hope he gets ALL that is coming to him….I say throw the book at him.
Now, of course the signing service that gave her the assignment wants to know why the loan wasn’t closed. Well get this; When she called in to tell them what had happened from the hospital — the person on the other end of the line laughed and said “you could have come up with a better excuse than that”. So, in order to clear her name she had to send in the police report, hospital records etc….( and yes she did manage to call the day of the signing)
So, all of this leaves me with a few thoughts. I really feel that this could have been avoided if the loan officer had done his job. This is so often the case where the loan officer knows exactly what the numbers are way ahead of time but avoids sharing this information with the borrowers and we go out at the final hour when they know these borrowers are desperate and for the most part are stuck and cant turn back now, and they regrettably just sign. And we get stuck in middle — and in this case — pushed down a flight of stairs. Now some of you will disagree and put up a fuss but this is why when I call and confirm with the borrowers I ask them has the loan officer been in touch and have they gone over the figures with them. If the answer is yes then I ask them what are the numbers supposed to be. This way if the number con-inside with what I see, we are good. If not, I can alert the hiring party that we have a problem before I waste the borrowers time or MINE. I can avoid problems at the table-situations like the one I just described to you here. (aLthough it is rare and the first time I have heard such of a thing happing it is now a reality that it is possible). This technique does not always work but it is sure worth a try. And it might save you some trouble. I have been doing it for years. Now I know some of you will chew my head off about this technique of mine but this is my business and I run it as I see fit-just as you will run yours as you see fit. But, remember this is for the most part why are economy is shot…to many lies and games being played in the refinance word, and we are usually abandoned and stuck in the middle.
Now, most of you know I preach about your worth and the fees that you charge — this story just reinforces my feeling that you need to be paid what you are worth. I know this is an extreme case but we stick out necks out every time we take an assignment. We NEVER know where our notary assignments will take us or what we will have to deal with when we get there. We deal with bad attitudes, late documents, traffic, bad neighborhoods, filthy homes, terrible smells, pets, incompetence, etc., and sometimes bad people. So my point is you need to be paid what you are worth. If you continue accepting these low fees that they are offering nowadays not only do you hurt yourself you hurt all of us: the notary community as a whole…..Now in this case a higher fee would not have stopped his unthinkable behavior but I feel that because we deal with so much adversity in this business we need to have our pay more in line with our efforts and the things that we are subjected too. For me, without fair compensation this profession is just not worth the effort or trouble.
Until next time!! BE SAFE!!
Carmen
This particular notary who is female took a signing from a signing company, she confirmed her appointment, prepared her docs and met her borrower at the the specified time. As she went through the documents, he saw that his interest rate was 1/2 percent more than he had been told. He then became enraged. He requested (using vulgarity) that she leave his home immediately. She packed up her things up and prepared to leave the premises. As she proceeded to the door the borrower followed, continuing to rant and rave using foul language incessantly. He was VERY angry with this 1/2 of a percent increase that nobody had bothered to inform him of (sadly, a story we all are familiar with and have heard many times) and, to top it to make matters even worse off, the loan officer had not been in contact with him and had been unreachable for several days.
So, as she walked out of the door onto his front porch there were 4 steps to go down to the walkway that would lead to her car… But, before she could take that first step — with the force of both of his hands on her shoulders he pushed her down and off the porch. She went flying off the porch, and by the grace of God she somehow pivoted her body onto the grass instead of his cemented walkway that was directly in front of her but unfortunately in trying to break her fall she broke her left wrist. In disbelief and shock she just laid there. The borrower went back into the house and shut and locked his door. However, fortunately for her, the borrower’s neighbor who was mowing his lawn at the time witnessed the whole thing. He called out to his wife to call the police and the paramedics and he came to her aid and sat with her until they arrived. (A knight in shining armor). The paramedics attended to her and after the police got the story from both the notary and the neighbor one of the officers went to the door of the borrower , rang the bell and the borrower did not answer. At that point the officer yelled out to him to open the door or else. He did eventually open the door, and then was immediately handcuffed and placed under arrest and was put in the back of the police car.
Now folks get this — as the paramedics worked on our notary to prepare her for the trip to the hospital and the police filled out their report the borrower (hand cuffed in the back seat of the police car) was still ranting and raving non stop with vulgarities that they (the police and paramedics) needed to get this you know what off his grass and property. One of the police officers obviously fed up with this behavior as well as the noise went over to the borrower and told him that he needed to shut up and slammed the car door. He then asked the neighbor if this behavior was characteristic of this man. The neighbor and the wife just looked at each other and nodded yes… I just cant believe this man and his behavior, I am still in awe of all of it.
The paramedics said that if she had fallen onto the concrete instead of the grass she would have broken both wrists and god knows what else in the process. All things considered she was lucky-it could have been way worse.
She ended up staying in the hospital of 4-5 days instead of the day and half she was originally told due to an infection she developed in her wrist.
Now it is 1 month later and she is finally back to work. She is healing well I asked her how she felt about her career now (she is a full time signing agent) and if she felt like giving it up…and she said no way. She says she loves her job and knew this was just something that happened. Kudos to her! She and DA have filled charges and he has 3 counts against him and there will be a civil suit as well. I hope he gets ALL that is coming to him….I say throw the book at him.
Now, of course the signing service that gave her the assignment wants to know why the loan wasn’t closed. Well get this; When she called in to tell them what had happened from the hospital — the person on the other end of the line laughed and said “you could have come up with a better excuse than that”. So, in order to clear her name she had to send in the police report, hospital records etc….( and yes she did manage to call the day of the signing)
So, all of this leaves me with a few thoughts. I really feel that this could have been avoided if the loan officer had done his job. This is so often the case where the loan officer knows exactly what the numbers are way ahead of time but avoids sharing this information with the borrowers and we go out at the final hour when they know these borrowers are desperate and for the most part are stuck and cant turn back now, and they regrettably just sign. And we get stuck in middle — and in this case — pushed down a flight of stairs. Now some of you will disagree and put up a fuss but this is why when I call and confirm with the borrowers I ask them has the loan officer been in touch and have they gone over the figures with them. If the answer is yes then I ask them what are the numbers supposed to be. This way if the number con-inside with what I see, we are good. If not, I can alert the hiring party that we have a problem before I waste the borrowers time or MINE. I can avoid problems at the table-situations like the one I just described to you here. (aLthough it is rare and the first time I have heard such of a thing happing it is now a reality that it is possible). This technique does not always work but it is sure worth a try. And it might save you some trouble. I have been doing it for years. Now I know some of you will chew my head off about this technique of mine but this is my business and I run it as I see fit-just as you will run yours as you see fit. But, remember this is for the most part why are economy is shot…to many lies and games being played in the refinance word, and we are usually abandoned and stuck in the middle.
Now, most of you know I preach about your worth and the fees that you charge — this story just reinforces my feeling that you need to be paid what you are worth. I know this is an extreme case but we stick out necks out every time we take an assignment. We NEVER know where our notary assignments will take us or what we will have to deal with when we get there. We deal with bad attitudes, late documents, traffic, bad neighborhoods, filthy homes, terrible smells, pets, incompetence, etc., and sometimes bad people. So my point is you need to be paid what you are worth. If you continue accepting these low fees that they are offering nowadays not only do you hurt yourself you hurt all of us: the notary community as a whole…..Now in this case a higher fee would not have stopped his unthinkable behavior but I feel that because we deal with so much adversity in this business we need to have our pay more in line with our efforts and the things that we are subjected too. For me, without fair compensation this profession is just not worth the effort or trouble.
Until next time!! BE SAFE!!
Carmen
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